Over the past two years, Strive has successfully and sustainably implemented our EPIC Program for one of our largest customers at several locations across Queensland. Strive has the expertise, consulting experience and proven track record to develop an ongoing Employee Support Program such as EPIC for your organisation.
We can offer a customised version of our EPIC Program ranging from several weeks to over 12 months for your organisation. We can offer you the following to choose from to suit your organisation:
- Support and Debrief Training (for all staff)
The aim of these workshops is to provide the theoretical and practical tools of how to debrief effectively with work colleagues. The workshops include some case scenarios and practical components to practice the skills and models taught as well as some handouts and takeaways for each participant. The models used in the training will also be utilised in the debriefing groups and onsite support to again reinforce the ideas from theory into practice.
- Support and Debrief Training (for Managers and Supervisors)
The aim of these workshops is to provide the theoretical and practical tools of how to debrief effectively as a Manger. The workshops include some case scenarios and practical components to practice the skills as well as some handouts and takeaways for each participant. The models used in the training will also be utilised in the debriefing groups and onsite support to again reinforce the ideas from theory into practice.
- Building Resilience Workshops (for all staff)
The resilience workshops are focused on the importance of resilience in the workplace and providing education ton the links between low resilience and mental health and the link between long term worklessness and poor health outcomes. The workshops also incorporate a practical component on individual and group work to develop strategies to ‘fill our resilience bucket’. An emphasis is also placed on the barriers or challenges that stop us from undertaking our resilience activities and looking for opportunities in our busy week to best utilise our time.
- Managing Customer Aggression (for all staff)
The aim is to facilitate interactive training sessions on dealing with aggressive customers. Topics covered would include de-escalation techniques, boundary setting, managing expectations, debriefing and the importance of self-care following a difficult interaction. Individual one to one coaching could be provided to staff as part of the onsite support if they recognise challenges in managing aggressive customers.
- Onsite Support (1 on 1 only)
Half day or full day where a Strive Consultant will work from your organisation where any staff on the day have the opportunity to speak with or catch up with them. The idea is that if a staff member experienced a difficult interaction or perhaps was having some difficulties at home or at work they had an alternate outlet and professional support to utilise.
- Support and Debrief Groups (for all staff)
The aim is for staff who attend to discuss current concerns and debrief for a solution to resolve the concerns. The principals taught from the support and debrief training sessions are used to guide each of the debrief groups. The group participants can be consistent over the program and it provides staff a forum to discuss any concern, challenges or issues they may be experiencing and to unpack ti within a supportive environment. The debrief groups are focused on bringing out a solution or ‘where to next’ to help change or shift feelings towards each issue.
- Mindfulness Groups (for all staff)
The aim is to provide staff with exposure to different forms of mindfulness (guided meditation, mindful breathing, mindful walking, mindful eating, mindful listening,mindful journaling) and to discuss the integration of mindfulness into our daily routine and to provide education on the scientific benefits of regular mindfulness.
- How to Have Difficult Conversations – including around suicide (for all staff)
The aim is to facilitate interactive training sessions on techniques to have difficult conversations, including about suicide. Topics covered would include assessing a situation, techniques to approach difficult topics, de-escalation techniques, how to have the suicide conversation, debriefing and the importance of self care following a difficult interaction. Individual one to one coaching could be provided to staff as part of the onsite support if they recognise the need for further support or coaching.
- Adapting to change (for all staff)
The aim is to facilitate interactive training sessions on strategies to assist with adapting to change as individuals and as a workplace. Topics covered would include understanding where individuals and workplaces are in the change grid, how to approach people in different areas of the change grid and howto care for each other. Individual on to one coaching could be provided to staff as part of the onsite support if they recognise the need for further support or coaching
- Use of iPad preloaded with resources (for all staff)
As part of the Employee Support and Wellbeing Program and to assist staff being able to access face to face contact with a Consultant, Strive can provide your organisation with an iPad pre-loaded with relevant apps, tools and resources to be used by staff as needed as part of the program. The idea is that the iPad would remain in your organisation but staff could borrow it when needed to Face Time or Zoom a Consultant, use a mindfulness app to help re-focus and centre themselves following a difficult interaction or to watch helpful videos to improve their own learning
Snapshot of results
Our results speak for themselves. Here’s a snapshot of some fo the results following the implementation of a six month Employee Support and Resilience Program across two workplaces:
We would love to hear more about your organisations needs and what Employee Support and Wellbeing Program you are interested in implementing.